Work Experience 

Conducting experience design and experience management for multiple brands.

• • Designing  UX/UI for company transactional processes and external/internal customer interactions with company systems using Lucid Chart, Adobe XD and Figma

  • Maintaining relationships with UX Design teams, ensuring that correct information is available for designs across brands

  • Identifying training needs for companies supporting call centers according to  designed products being released

  • Designing for websites that used Adobe Experience Manager and content authoring

  • Documenting high level UX requirements for products across channels and gathering business requirements

  • Working across brands to deliver value added services to customers
    
    

Served as a UX stakeholder for five scrum teams working to improve software used by car dealerships across the country.

• Generated  proof  of concept prototypes with Figma that were used to sell ideas currently shipped and in production

• Lead  product discovery interviews to gather information shaping mobile products

• Planned  and facilitated brainstorming sessions

• Designed  new flows with Figma and updated error messaging for existing products improving  accessibility and  usability

Member of Verizon's Lean UX team tasked with improving the user experience of telecommunication software used to build and maintain the cellular network.

• Designed a research plan for the second quarter that aligned with the agile iteration schedule

• Interviewed subject matter experts at Verizon using videoconferencing software and in-person contextual inquiry methods

• Moderated empathy, define and ideate sessions using various methods including Jobs to Be Done

• Created deliverables including empathy maps, personas, and journey maps, using Figma, PhotoShop and other tools including Google Workspace

• Collaborated across teams with a variety of experts in an agile environment to improve user satisfaction and usability of telecommunication engineers’ software

Served as a digital producer and online editor in charge of placing content and growing audience.

• A/B tested headlines to increase user engagement (CTR) and conversion rates by more than 100 percent

• Used UX data analytics to redesign news home pages on an hourly basis

• Used Adobe PhotoShop to create graphics, edit images and crop photos to enhance website appearance

• Packaged content for the web, using user experience data to inform decisions

• Spotted user trends and patterns using Google Analytics and Looker

• Pushed news out on social medial channels

• Built traffic by optimizing content using real-time analytics, decreasing bounce rates

 Education 

B.S. Communications and Psychology Iowa State University

 Certifications:  

• User Experience Design Google - Completed online 2021 -- A rigorous, hands-on program that covers the design process from end-to-end 

• Luma HCD Practicioner Completed in 2022

• Design for the 21st Century with Don Norman -- Interaction Design Foundation

• User Research Methods and Best Practices -- Interaction Design Foundation

• Mobile User Experience Design --- Interaction Design Foundation

• UI Design Patterns for Successful Software --- Interaction Design Foundation

• Certified SAFe 5 Practitioner